Customer Services Policy
At Maximum Employment we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you received, our details are set out below. We will respond to you within three to five working days. This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and it’s effectiveness will be renewed annually.
All recruitment consultants and agency staff are trained in customer services standards, will exhibit customer friendly service skills and be knowledgeable, professional and courteous in meeting the needs of our customers.
We will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies agreed within specific timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.
As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederations code of profession practice, and that they are consistently applied to all our customers.
We seek fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director in the first instance, where they will be acknowledged and directed to the appropriate person. A complaints form is in place for any disputes; copied are available from our office or by requesting details from firstname.lastname@example.org
Access to information
We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director.
Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork. Maximum Employment is a member of the Recruitment and Employment Federation (REC) and adheres to their code of professional practice.